g baji Privacy Policy

1 What Types of Information Are Collected

We collect various types of information during registration and use of the g baji platform. This information is used to verify members' identities, process transactions, and improve the quality of our services.

The information we collect includes:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers — for deposit and withdrawal purposes only.
• Login Information: Username, encrypted password, and session logs.
• Technical Information: IP address, device type, browser details, and access duration.
• Gaming Activity: Betting history, deposit and withdrawal records, and bonus usage details.

2 Methods and Sources of Data Collection

We collect information from the following sources:

• Information You Provide Directly: What you submit during registration forms, identity verification (KYC), and support interactions.
• Automatically Collected Information: Device and browsing data collected through cookies, web beacons, and log files.
• From Third Parties: Transaction confirmation details from payment partners.

3 Why Your Information Is Used

g baji uses your information only for specific and legitimate purposes. The purposes for which we use information are:

• Account Management: To create, verify, and maintain your membership.
• Transaction Processing: To complete deposits and withdrawals accurately.
• Identity Verification: To prevent fraud and ensure account security.
• Customer Support: To resolve issues via 24/7 live chat and email.
• Promotional Communications: To inform you about bonus offers and updates — you can opt out of such messages at any time.
• Responsible Gaming: To monitor playing patterns and provide assistance when needed.
• Legal Obligations: To comply with applicable laws and resolve disputes.

4 Cookies and Tracking Technologies

g baji uses cookies on its website. Cookies are small text files stored on your device that help us improve the quality of our services. The types of cookies we use are:

• Essential Cookies: Required to maintain login sessions and for security.
• Functional Cookies: To remember your preferences, such as language or theme settings.
• Analytics Cookies: To monitor website usage and improve our services.

You can control or delete cookies from your browser settings, though this may limit some features of the service.

5 Data Security Methods

g baji treats the security of your information as a top priority. We keep your information secure using industry-standard technology.

• SSL Encryption: All data transfers are protected with 256-bit SSL encryption.
• Encrypted Storage: Passwords and sensitive information are stored in hashed form — no staff member can read them directly.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Security Audits: Regular system security checks and vulnerability assessments are conducted.
• Firewall and DDoS Protection: To prevent technical attacks and unauthorised access.

6 Data Retention Period

How long g baji retains your information depends on the type of data and legal requirements:

• Account Information: For as long as the account is active, and for at least five years after it is closed.
• Transaction Records: For a minimum of five years in accordance with financial regulations.
• Support Communications: For up to two years to assist with dispute resolution.
• Website Logs: For up to 90 days for security monitoring purposes.

After the specified period, we securely delete your information or process it in a way that you can no longer be identified.

7 Who Your Information Is Shared With

g baji does not sell or improperly disclose your information. However, information may be shared in the following circumstances for service operations:

• Payment Partners: With bKash, Nagad, Rocket, and Upay — only to confirm transactions and only the information that is necessary.
• Technology Service Providers: Hosting, cloud storage, and security partners — who are contractually bound to maintain data protection obligations.
• Legal Authorities: To relevant authorities in the case of a court order or legal obligation.
• Fraud Investigations: As required for financial crime investigations, in accordance with regulations.

Third-party service providers are required to meet our privacy standards — they may not use your information for their own purposes.

8 International Data Transfers

In some cases, your information may be processed outside Bangladesh, such as for technical work involving international cloud servers or game software providers. In such cases, we ensure that:

• Necessary contractual protections are in place.
• Third parties maintain standards equivalent to this privacy policy.
• Appropriate technical and organisational measures are in place to protect personal information.

9 Your Rights Regarding Your Information

You have certain important rights over your own information. g baji respects these rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information in certain circumstances — though this may not be possible where legal obligations exist.
• Right to Restriction of Processing: You may request that we stop using your information for specific purposes.
• Right to Portability: You may request to receive your information in a portable format.
• Right to Object: You may request to opt out of marketing communications at any time.

To exercise these rights or for any questions, contact our support team via live chat or email. We will respond to your request within 30 days.

10 Account Closure and Data Deletion

You may close your account at any time. After closure, we retain information for a specified period as required by legal obligations. After that, all personal information is securely deleted. However, anonymised records of transaction counts, dates, and amounts may be kept for longer periods for legal purposes.

For members who have self-excluded under our Responsible Gaming policy, account information is retained for the duration of the exclusion period — this is done for their own protection.

11 Policy Regarding Those Under 21

g baji is an adults-only platform. No one under the age of 21 may use our services, and we do not knowingly collect information from anyone under 21.

Age is verified at the time of registration. If a person has registered using false information and it is later confirmed that they are under 21, their account will be immediately closed and the collected information will be deleted.

Information relating to a child or minor will be deleted upon request from a parent or guardian — please contact our support team.

12 What Happens When This Policy Changes

g baji reserves the right to update this privacy policy as needed. If significant changes are made:

• A new effective date will be noted on this page.
• A notification will be sent to your registered email or mobile number.
• A notice will be shown when you log in to the platform.

Continued use of the service after any changes will be taken to mean that you have accepted the updated policy. If you disagree with the policy, we ask that you stop using the service and contact us.

13 Links to Other Sites

The g baji website may sometimes contain references to game providers. These external sites have their own privacy policies and g baji is not responsible for them. We ask that you read the privacy policy of any external site before visiting it.